Strategy and Customer Experience Lead / Board Director
David has 20 years' experience in marketing, communications, commercial development and customer experience - with a track record of delivering increased revenue through pricing, timetable development, third party income and award-winning marketing campaigns.
Responsible for the development and launch of some of the UK Rail's highest profile innovations, including mobile/print at home ticketing, smartcards and social media for customer service.
Responsibilities have also included the introduction and development of the London Midland brand and leading crisis communications for Chiltern Railways following the collapse of a tunnel at Gerrards Cross.
Previous bus experience included the launch of megabus.com, the introduction of the UK's first bus company web and e-commerce site, the launch of the innovative Stagecoach BusPoints loyalty scheme, the development of the award-winning Oxford Tube coach service, and Oxford's 24 hour bus network.
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David leads on our Business Development and Customer Experience/Proposition services.
